INTRODUCTION AND SCOPE
It is very important to us that we get things right. Our Customer Service Policy has been established to reflect our shared values. These values set forth our basic principles for working with each other, our customer and our vendors, and include LOYALTY, PASSION and TEAM.
We define LOYALTY as; defending someone as strongly as possible even when it seems impossible. An unwillingness to abandon each other or our clients, even during the worst circumstances.
We define PASSION as; being driven by a purpose so strong that every part of the process matters, having the energy to reject the status quo and having the courage to question the norm, even if it means taking unconventional positions to help our clients and staff.
We define TEAM as; being unified in our position that what we are doing is right regardless of popular opinion with the understanding that no one person is as powerful and great as ALL of us together.
Our commitment to high standards is further reinforced in this Customer Service Code of Conduct. This code provides clear direction on conduct expected in support of our customer.
CUSTOMER SERVICE CODE OF CONDUCT
Nave DWI Defense Attorneys expects the highest possible standards of integrity and conduct in all matters supported by the following Code of Conduct:
- We put you, the customer, first. Your concerns are taken very seriously and with the appropriate sense of urgency, attention and empathy. This means listening intently, making notes, and confirming understanding before taking action.
- We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.
- We provide honest and timely responses. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, and we commit to responding to your questions, and concerns within a suitable and detailed manner.
- We will focus on your goals. We will aim to make sure that no matter the situation, we determine and adopt your goals are our own and provide you all the information you need to get the best experience, value and result from our partnership.
CONSULTATION, FEEDBACK AND COMPLAINTS
Our primary goal is to meet and surpass your expectations in every interaction. Comments and feedback from you regarding how well your expectations are being met are welcomed and appreciated.
While we take utmost care to ensure that we provide our services efficiently, courteously, and to a high standard, we understand that issues may occur. A complaint, however it is made, will be investigated, resolved, and used as a means to improve our standards of service.
If at any time during your interaction with Nave DWI Defense Attorneys you are not happy with the level of service you experience, please submit a detailed summary of your concern(s) by phone at 1-866-792-7800 or in writing to: KVasquez@AnelliNave.com or by submitting the form below. We will follow through with an investigation until the issue is involved. Resolutions will be discussed with you, and then implemented to ensure your complete satisfaction. Your request will be given the utmost attention and courtesy with open two-way communication until the issue is resolved.